Shipping & Replacement Parcels for Missing Goods

Shipping & Replacements

General Information

  • We endeavour to provide cost-effective and timely delivery on all orders.

  • Orders will be dispatched Monday to Thursday. Orders placed after 1pm Thursdays are shipped the following Monday (except public holidays)

  • We do not have a postal collection service on Fridays, no parcels are shipped on Fridays.

  • You will receive tracking information via an email notification when your order has shipped.

  • If an unexpected delay does occur we will notify you as soon as it comes to our attention.

  • Please ensure your delivery address is correct and up to date when placing your order. We will not replace parcels that have been sent to the incorrect address that we have not been advised of an update. This is particularly important for preorders, should your shipping address change before the preorder has been actioned.

  • Please be aware that the time frames for deliveries are a guide only and cannot be guaranteed. Please use the Australia Post app to track your parcel and get most up to date delivery notifications.

Domestic Shipping Rates and Estimates (Australia)

  • FREE SHIPPING on all orders over $150, unless bulky or does not fit in 5kg bag.

  • Bulky items or orders that do not fit in a 5kg Australia Post satchel, regardless of weight, you will be contacted to discuss shipping rates and options.  BMY will cover $25 of shipping for these orders and any shipping beyond this will need to be covered by the customer.

  • $12 Flat Rate Shipping on all other orders under $149.99, and option of $14 shipping for signature on delivery for orders under $150.

  •  If you opt for signature on delivery and your parcel goes missing we will replace all contents. 

  • If you DO NOT opt for signature on delivery and your parcel is marked as delivered, we WILL NOT replace the contents of your order.

  • If your parcel is LOST by Australia Post we will replace the contents.

  •  EXPRESS Shipping is available for a FLAT RATE of $18 for all orders. Express orders are always prioritised, and if possible are shipped out same day, except if the order has been placed after 1pm Thursday. Your order will be shipped the next business day. This Express rate also includes signature on delivery & we will replace your parcel if it goes missing.

  • If you opt for Express Shipping and the contents of your order DOES NOT fit in an Australia Post 5kg satchel, you will be contacted and advised of additional shipping costs beyond $18. Should you wish to proceed with Express Shipping you will be sent an invoice and your parcel will be shipped once the additional shipping costs are finalised. 

  • FLAT RATES are in Australian Dollars and for Australian orders only.

Replacements For Missing Parcels - please read carefully!

We will only replace a missing parcel for the following reasons:

  • If you DO NOT select signature on delivery during checkout, we WILL NOT replace the parcel. All Express parcels include signature as part of the flat rate, no need to opt for signature.

  • Australia Post has marked the parcel as 'LOST'.

  • You opted for signature on delivery and you DID NOT receive the parcel. Signature can be purchase for $2.00 on checkout, except express included as part of shipping rate.

  • Your goods have been damaged in transit, regardless of signature.

International Shipping Rates and Estimates (Overseas)

  • Shipping charges for your order will be calculated and displayed at checkout.

  • International orders will be sent by with Australia's International Standard or International Express services. Tracking is included. Please note some international destinations will take longer than 4 - 8 weeks.

  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BelleMae Yarns is not responsible for these charges if they are applied and are your responsibility as the customer.

In-store Pickup

  • You can skip the shipping fees with free local pickup at our warehouse location located at 76b Murradoc Road, Drysdale. After placing your order and selecting 'in store pickup at checkout', your order will be prepared and ready for pick up generally within the hour, except for Fridays & Public Holidays.

  • We will send you an email when your order is ready along with instructions. Pickup is NOT in store, but contactless collection at a pickup point at the front door. There is NO public access to the warehouse.

  • Our pickup hours are Monday to Thursday 10:00 am - 2.30pm. Pickup is not available Fridays, Weekends or Public Holidays.

International Shipping Rates and Estimates (Overseas)

  • Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

  • When your order has shipped, you will receive an email notification from us which will include an Australia Post Tracking Number. Via the Australia Post App, you can check the status of your parcel.

  • Please allow 48 hours for the tracking information to become available.

  • If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at bellemaeyarn@bellemaeyarns.com with your name and order number, and we will look into it for you.

Policy Changes

We reserve the right to update or change our policies as required. These updates or changes will be posted here before their implementation. For this reason, we encourage you to review this page before placing an order.

 

 

 

 Updated May 2025