Shipping and Returns

BELLEMAE YARNS - SHIPPING & RETURNS POLICY

RETURNS

PLEASE CHOOSE CAREFULLY, WE DO NOT ACCEPT RETURNS FOR YARN, BOOKS or ACCESSORIES. 

We do not accept returns for error in ordering, such as colour or yarn choice. We are more than happy to discuss your yarn requirements prior to you placing an order, please do not hesitate to contact us on 0433 388 115 during business hours (Mon to Fri, 10am to 4pm) and we can help you to source the yarn for your project.

See below for further information

SHIPPING - BELLEMAE YARNS ONLY USES AUSTRALIA POST and will not utilise couriers. 

PLEASE ALLOW 2 - 3 BUSINESS DAYS to receive shipping notifications.

SHIPPING RATES WITHIN AUSTRALIA

   -  FREE SHIPPING on all orders over $100

   -  $10 Flat Rate Shipping on all other orders, and option of $12 shipping for signature on delivery for orders under $100

   -  EXPRESS Shipping is available for a FLAT RATE of $18 for all orders, these orders are always prioritised, and if possible are shipped out same day. This rate also includes signature on delivery. 

FLAT RATES in Australian Dollars, no minimum spend required, please check for any duty or taxes that you may incur as a result of purchase, BelleMae Yarns will not cover any duties taxes for international purchases.

LOST OR STOLEN PARCELS

BelleMae Yarns does NOT take any responsibility for lost or stolen parcels UNLESS the signature on delivery option is selected on checkout via the website AND utilised on delivery, that is the parcel MUST be signed for on delivery. 

Processing and Dispatch

We want you to get your order as quick as possible! 

Orders placed Monday to Thursday before 2pm AEST will be shipped within 2 - 3 business days. If you need your parcel quicker please contact BelleMae Yarns so that we can prioritise your order wherever possible, we understand there are such things as a yarn emergency! 

INTERNATIONAL ORDERS

We do ship to USA, Canada, NZ and Germany we are happy to ship to your country if is not listed please contact us and we can arrange shipping for you.

Please Note: International orders should allow 3 - 6 weeks for your order to arrived from date of dispatch. 

AFTERPAY and ZIP PAY

Yes you are welcome to make a purchase via AFTERPAY, simply make your selections on the website and then on the checkout page select AFTERPAY as your payment method. 

Pre Orders

From time to time we have pre order offers available, we aim to get preorders out in a timely fashion. Once your preorder item/s arrive you will be notified via email of its dispatch. If you wish to purchase other items with pre orders this option is available however, any additional non pre orders will not be dispatched separately and will only be dispatch once the pre order items are being dispatched, unless arrangements have been made with BelleMae Yarns.

Returns:

PLEASE CHOOSE CAREFULLY, WE DO NOT ACCEPT RETURNS FOR YARN, BOOKS or ACCESSORIES. 

We do not accept returns for error in ordering, such as colour or yarn choice. We are more thank happy to discuss your yarn requirements prior to you placing an order, so do not hesitate to contact us on 0433 388 115 and we can help you to source the yarn for your project.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will accept returns; the following is our policy:
  • If the product is faulty, you may keep or return the yarn, and yarn will be exchanged or refunded in full;
  • If the wrong product was sent in error - the correct product will be exchanged or refunded in full;
  • NO returns if:
  1. you change your mind,
  2. have selected the incorrect colour,
  3. have selected the incorrect range
  4. or ordered incorrectly. 
  • NO returns on patterns, books or magazines;
  • NO returns or exchanges after 30 days;
  • NO returns on sale items; sale items cannot be exchanged either;
  • NO returns or exchanges on discontinued items.
  • We also have NO store credits.

Any request for a return should be discussed with BELLEMAE YARNS prior to sending your items back.

Should a return be approved you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

It is at the discretion of BELLEMAE YARNS if a refund will be provided. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.