Shipping & Replacements

We ship within Australia and to New Zealand only. All prices below are in Australian dollars.

Shipping at a glance

Destination / order value	Standard	Standard with signature	Express with signature
Australia: A$0.01–A$50	A$10	A$12	A$15
Australia: A$50.01–A$199.99	A$15	A$17	A$20
Australia: exactly A$200	Free	A$2	Included Free
Australia: A$200.01 and above	Free	A$2	A$10
New Zealand: orders A$1 and above	A$20	Not listed separately	A$25 no signature

Australian satchel rates are subject to the bulky-order conditions below. Free shipping does not apply to New Zealand. Free contactless local pickup is also available during the hours listed below.

General Information

We dispatch Monday to Thursday, with a 1 pm Thursday cutoff. Orders placed after this time ship the following Monday, except public holidays. We do not dispatch on Fridays.

Express orders are prioritised and dispatched the same day where possible. We’ll let you know about any unexpected delays.

Please check your delivery address at checkout and let us know if it changes before dispatch, especially for preorders. We will not replace parcels that have been sent to the incorrect address that we have not been advised of an update.

Bulky Orders

Australian satchel rates, including free shipping, apply to orders that fit in a 5kg Australia Post satchel. For larger orders, regardless of weight, we’ll contact you with shipping options. BMY covers A$25 of shipping; any additional cost is payable by you. If you choose Express, we’ll send an invoice for the extra cost and dispatch once it’s paid.

Missing or Damaged Parcels

For Australian orders, signature on delivery costs an extra A$2 with Standard shipping and is included with Express.

If you opt for signature on delivery and your parcel goes missing we will replace all contents.

If you DO NOT opt for signature on delivery and your parcel is marked as delivered, we WILL NOT replace the contents of your order.

New Zealand Delivery

We use Australia Post International Standard or International Express, with tracking included. Delivery times are estimates, not guarantees; some international deliveries may take longer than 4 – 8 weeks.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BelleMae Yarns is not responsible for these charges if they are applied and are your responsibility as the customer.

Free Contactless Pickup

Select 'local pickup' at checkout to collect from 76b Murradoc Road, Drysdale, Monday to Thursday, 10 am–2:30 pm. Pickup is unavailable Fridays, weekends and public holidays.

Pickup orders are generally ready within an hour of placing the order during pickup hours. Please wait for your ready-to-collect email and instructions. Collection is at the front-door pickup point; there is no public warehouse access.

Tracking Your Order

We’ll email your Australia Post tracking number when your order ships. Allow up to 48 hours for tracking updates, then follow your parcel in the Australia Post app. Delivery timeframes are a guide only.

If your order hasn’t arrived within five days of your shipping confirmation, email bellemae@bellemaeyarns.com.au with your name and order number so we can look into it.

Policy Changes

We reserve the right to update or change our policies as required. These updates or changes will be posted here before their implementation. For this reason, we encourage you to review this page before placing an order.

Policy Updated: November 2026