Shipping

Shipping

General Info

  • We endeavour to provide cost-effective and timely delivery on all orders.
  • Orders will be dispatched Monday to Thursday. 
  • We do not ship parcels on Fridays, any orders placed after 2pm on Thursday will be actioned the following Monday, excluding public holidays. 
  • You will receive a notification when your order has shipped.
  • If an unexpected delay does occur we will notify you as soon as it comes to our attention.
  • Please ensure your delivery address is correct and up to date when placing your order.
  • Goods shipped from us or our manufacturing partners will be sent using a carrier chosen at our/our partners' discretion.
  • Please be aware that the time frames for delivery given below are a guide only and cannot be guaranteed.
  • Orders placed Monday to Thursday before 2pm AEST will be shipped within 2 - 3 business days. If you need your parcel quicker please contact BelleMae Yarns so that we can prioritise your order wherever possible, we understand there are such things as a yarn emergency! 

Domestic Shipping Rates and Estimates (Australia)

  • FREE SHIPPING on all orders over $130, unless bulky items

       -  $12 Flat Rate Shipping on all other orders, and option of $14 shipping for signature on delivery for orders under $130

       -  EXPRESS Shipping is available for a FLAT RATE of $18 for all orders, these orders are always prioritised, and if possible are shipped out same day. This rate also includes signature on delivery.

    If you opt for Express Shipping and the contents of your order DOES NOT fit in an Australia Post 5kg satchel, you will be contacted and advised of additional shipping costs beyond $18, should you wish to proceed with express shipping you will be sent an invoice and your parcel will be shipped once the additional shipping costs are finalised. 

    FLAT RATES in Australian Dollars, no minimum spend required, please check for any duty or taxes that you may incur as a result of purchase, BelleMae Yarns will not cover any duties taxes for international purchases.

  • Please allow up to 12 business days for delivery. This will vary based on the destination of the package, this does not include preorder items. 

International Shipping Rates and Estimates (Overseas)

  • Shipping charges for your order will be calculated and displayed at checkout.
  • International orders will be sent by with Australia's International Standard or International Express services. Tracking is included. Please note some international destinations will take longer than 4 weeks.
  • Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Little Yarn Store Pty Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

In-store Pickup

  • You can skip the shipping fees with free local pickup at our warehouse location located at 76b Murradoc Road, Drysdale. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
  • Our pickup hours are Monday to Thursday 10:00 am - 2.30pm
  • There is no access to the warehouse, pickup is a contactless collection.

International Shipping Rates and Estimates (Overseas)

  • Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
  • If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at bellemaeyarns@gmail.com with your name and order number, and we will look into it for you.

Policy Changes

  • We reserve the right to update or change our policies as required. These updates or changes will be posted here before their implementation. For this reason, we encourage you to review this page before placing an order.

 

 

 

 Updated October 2023