SHIPPING & RETURNS
All orders are packaged with the upmost care and shipped via Australia Post unless alternative courier arrangements have been made with the customer and in that case courier Sendle will be used.
SHIPPING RATES WITHIN AUSTRALIA
- FREE SHIPPING on all orders over $100
- $10 Flat Rate Shipping on all other orders
- EXPRESS Shipping is available for a FLAT RATE of $16 for all orders, these orders prioritised, and if possible are shipped out same day.
FLAT RATES in Australian Dollars, no minimum spend required, please check for any duty or taxes that you may incur as a result of purchase, BelleMae Yarns will not cover any duties taxes.
New Zealand - Flat Rate $20.00AUD
USA & Canada - Flat Rate $35.00AUD
UK - Flat Rate $40.00AUD
Hong Kong - Flat Rate $35.00AUD
Processing and Dispatch
We want you to get your order as quick as possible!
Orders placed Monday to Thursday before 2pm AEST will be shipped within 2 - 3 business days. If you need your parcel quicker please contact BelleMae Yarns so that we can prioritise your order wherever possible, we understand there are such things as a yarn emergency!
Orders placed Thursday after 12pm through to Sunday 12pm AEST will be shipped on the following Tuesday. (Excluding Public Holidays)
Orders placed on a Sunday after 12pm AEST will be shipped on the following Wednesday. (Excluding Public Holidays)
However wherever possible we will get your parcel on the yarn journey to you ASAP, which can sometimes mean next business day.
Yes you are welcome to make a purchase via AFTERPAY, simply make your selections on the website and then on the checkout page select AFTERPAY as your payment method.
From time to time we have pre order offers available, we aim to get preorders out in a timely fashion. Once your preorder item/s arrive you will be notified via email of its dispatch. If you wish to purchase other items with pre orders this option is available however, any additional non pre orders will not be dispatched separately and will only be dispatch once the pre order items are being dispatched, unless arrangements have been made with BelleMae Yarns.
- If the product is faulty - yarn will be exchanged or refund in full;
- If the wrong product was sent in error - the correct product will be exchanged or refunded in full;
- NO returns if you change your mind, you have selected the incorrect colour or range, so choose carefully;
- NO returns on patterns, books or magazines;
- NO returns after 30 days;
- NO returns on sale items; sale items cannot be exchanged either.
Any request for a return should be discussed with BELLEMAE YARNS prior to sending your items back.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Returns are to be sent to:
BelleMae Yarns, Attention Yasmin McDonnell, 174 Newcombe Street, Portarlington, Victoria, 3223.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and any bands on yarn must still remain.
To complete your return, we require a receipt or proof of purchase (invoice number).
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
It is at the discretion of BELLEMAE YARNS if a refund will be provided.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 business days.
Furls Hooks and Needles Policy - The Furls Promise
We honour the same policy as Furls:
Furls Fiberarts guarantees that our products are the most luxurious and beautiful fiberarts tools and notions you have ever experienced. If your Furls products do not make your art a more comfortable, luxurious, and beautiful experience, return them for a full refund within 90 days of your purchase.
If you do not immediately experience less hand fatigue, if your stitches do not become more even, if you do not find your fiberart more enjoyable, or if you are not artistically pleased with the aesthetics of your product, return them - pain-free, for a full refund!
RETURN REPLACEMENT-REFUND POLICY
If for any reason you are dissatisfied with your Furls Crochet hook or your Furls Hook fails to live up to our Promise, you are entitled to a 100% refund or a complimentary replacement or exchange within 90 days of your purchase. All returned or exchanged products 90 days after the purchase date will be subject to a 5% restocking fee with a minimum of $5.00 USD. Proof of purchase, in the form of your email address, order number, or original order receipt/confirmation, is required for all returns, replacements, and refunds.
ALL DEFECTIVE OR BROKEN HOOKS ARE SUBJECT TO FULL REFUNDS AT ANYTIME. In the case that your crochet hook head breaks or is defective, please email us at firstname.lastname@example.org or call 0433 388 115
However hooks will NOT be replaced if you break your hook by dropping it, or due to misuse.